Exchange & Returns

HEADBANDS & HANDBAGS

 

SHIPPING-

Free Shipping within India.

Delivery within India, 5-7 working days.


Delivery outside India, 15-20 working days through Indian postal service.

 

We provide express shipping through DHL/ FEDEX/ARMAEX or best local courier services of respective nations. Kindly reach us on WhatsApp +91-8291471177 for express international delivery.

 

In case custom duties are charged in international delivery, customers bear it.

 

EXCHANGE

We offer an exchange within 2 days of receiving the product. 

If for some reason you are unsure of the product, and would like to exchange it, please mail us within 2 days of receiving the product along with the new product you want to exchange - info@joeyandpooh.com or WhatsApp us on +918591383776. Once a request is approved you can initiate to send it back to us OR we can arrange a pick up for a small value. 

Exchange/credit will be initiated once we receive the item back. This will be done in 7 days from the time we receive the items back.

International Exchanges not available.

 

RETURN & REFUND-

As a company policy we don’t provide refunds of the product sold, however exchange Or store credit is available with validity of upto 2 months.

 

 

JEWELLERY ( Hairclips/ Necklace/ Earrings/ Masks)

 

SHIPPING-

Free Shipping within India.

Delivery within India, 5-7 working days.


Delivery outside India, 15-20 working days through Indian postal service.

We provide express shipping through DHL/ FEDEX or best local courier services of respective nation. Kindly reach us on WhatsApp +91-8291471177 for express international delivery.

 

In case custom duties are charged in international delivery, customers bear it.

 

RETURN OR EXCHANGE

Due to hygiene issues, we don’t accept return or exchange on this product.

 

  

CLOTHING

 

SHIPPING-

Free shipping within India.

If the size is available delivery in 5-7 working days otherwise delivery in 10-15       working days. You can check with us on availability on WhatsApp +918291471177. 

Delivery outside India, 15-20 working days. We provide express shipping through DHL/ FEDEX or best local courier services of respective nation. Kindly reach us on WhatsApp +91-8291471177 for express international delivery.

 

EXCHANGE

We provide size exchange & style exchange both unless it's customised. 

We offer an exchange within 2 days of receiving the product. 

If for some reason you are unsure of the product, and would like to exchange it, please mail us within 2 days of receiving the product along with the new product you want to exchange - info@joeyandpooh.com or WhatsApp us on +918591383776. Once a request is approved you can initiate to send it back to us.

If this item is in your possession for more than 7 days, it will be considered as USED and we will not be entitled to give you any exchange or credit.

 

All returned items MUST be in the original packaging, not be altered, sized, damaged or wrong/replaced item. You must include a return label in the package, and provide us with the shipping tracking number.

 

Please double check all product details, and triple check sizing details. We would be happy to help you out with any queries regarding making your purchase.

While we have strict quality checks in place, colour and print placements vary from piece to piece. This is often due to the nature of the fabric, our resistance to over-treating our pieces with chemicals, as well as utilizing all fabrics dyed or printed to reduce wastage.

 

RETURN & REFUND-

As a company policy we don’t provide refunds of the product sold, however exchange Or store credit is available with validity of 2 months.